We’re trying to switch phone service and DSL providers to Cavalier. At the begining of March we called and got things setup, took about 45 minutes. During the call I informed the really friendly sales lady that I already had DSL and asked if I needed to do something before they’d be able to work on my line. Knowing that in the past when I’ve tried to switch or make changes I’ve always had issues. She said that everything would be fine. we got a call about a week later informing us that we needed to cancel our current dsl and that we’d be able to use the Cavalier dialup until we got our DSL turned back on. I was ok with that, but had some things I needed to do, reimage my computer, download some music, etc… before I was going to be without internet. I got everything taken care of last weekend and then called Friday to have Speakeasy turned off. Speakeasy has been wonderful the entire time. My move from speakeasy is an entirely financial decision, otherwise I would have kept them. So shortly after my phone call to Speakeasy on Friday the DSL stopped working, as expected. I called Cavalier to let them know that my DSL was now turned off and the lady I spoke with told me that my line was still shared and that I needed to contact Verizon to let them know that my line was no longer being used by Speakeasy. So I went to call Verizon, I’d be a much happier man if I knew that I’d never have to talk to Verizon customer service ever again, hopefully the switch to Cavalier helps with that. Anyway, Verizon customer support is only open 8-6 M-F. It was about 6:30 when I was told I needed to call them. A whole weekend without internet, Argh!
So I just get off the phone with Verizon, they said that they can’t do anything at this point. The lady, Monica, was surprisingly nice compared to those I’ve dealt with, she said that she did see a work order pending on my line, but couldn’t see any detail. She also said that I shouldn’t have to deal with them to get my line released, that the other company should be doing all the work via internal channels. This is almost as bad as dealing with MVA.